{"id":35,"date":"2021-03-07T18:29:28","date_gmt":"2021-03-07T18:29:28","guid":{"rendered":"http:\/\/box5648.temp.domains\/~nnovats7\/?page_id=35"},"modified":"2021-03-07T18:29:31","modified_gmt":"2021-03-07T18:29:31","slug":"hc4pc-coverage-details","status":"publish","type":"page","link":"https:\/\/www.innovativeinformationservices.com\/?page_id=35","title":{"rendered":"HC4PC Coverage Details"},"content":{"rendered":"\n \n
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HC4PC <\/h1>\n

Protect your computer for less than $1 a day!<\/h4>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n
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coverage details<\/h2>\n
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Basic Coverage
<\/b>Covers conditions caused by CPU hardware failure (i.e. hard drive, DVD\/CDRW drive, video adapter, power supply, network adapter, etc.), virus\/spyware infections, failed Windows updates, Microsoft Office Standard,\n or any non-Microsoft software included in a HC4PC Standard Installation.*  Requires current legal license of Windows 7 or later operating system, and HC4PC-approved utility and anti-virus\/anti-spyware software.
Peripheral Coverage<\/b>\n
Covers\n items in Basic Coverage as well as conditions caused by peripherals, including printers, scanners, external hard drives, thumb drives, digital cameras, speakers, and webcams.*
Network Coverage<\/b>\n
Covers items in Peripheral\n Coverage as well as conditions caused by network equipment (including switches, routers, POE adapters, wiring, network jacks, wireless routers, and wireless access points), Internet Service Provider (ISP), email, and smart phone\n email setup & synchronization.*
Data Protection Level 1<\/b> \u2013 Hardware Failure\/User Error
Provides monitoring of local backup to ensure the protection of your data from damage\/corruption resulting from hardware failure\n and\/or accidental deletion or editing.Data Protection Level 2<\/b> \u2013 Disaster Recovery
Provides monitoring of offsite backup to ensure the protection of your data from damage\/corruption resulting from natural disaster (i.e.,\n flood, lighting, tornado, fire, etc.) or theft\/vandalism.
Special Care Level 1<\/b>\n
Coverage specifically designed for a file server running Microsoft Windows 7 Workstation\/Server, Microsoft Windows XP Professional\/Home,\n Microsoft Windows 2003 Server, Microsoft Windows Vista Professional\/Home, Microsoft Windows 2008 Server, Microsoft Windows 7 Professional\/Home\/Server, or Microsoft Windows 2010 Server in a peer-to-peer network.* (May require the\n purchase of additional hardware\/software.)Special Care Level 2
Coverage specifically designed for a file server running Microsoft Windows 2000 Server, Microsoft Windows 2003 Server, Microsoft Windows 2008 Server, Microsoft Windows\n 7 Server, or Microsoft Windows 2010 Server in a domain controlled network.* (May require the purchase of additional hardware\/software.)
Special Care Level 3<\/b>\n
Coverage specifically designed for a file server running\n Microsoft Windows 2000 Small Business Server, Microsoft Windows 2003 Small Business Server, Microsoft Windows 2008 Small Business Server, Microsoft Windows 7 Small Business Server, or Microsoft Windows 2010 Small Business Server\n in a domain controlled network running Microsoft Exchange Server and\/or Microsoft SQL Server.* (May require the purchase of additional hardware\/software.)
Phone Support\/Remote Support<\/b>\n
Phone support and remote support\n (via GoToAssist) is provided by  HC4PC Deskside Support to install additional software, review\/remedy error messages, diagnose\/resolve system problems, and assist Clients in the use of any software included in HC4PC Standard\n Installation.Phone Support\/Remote Support is included in most HC4PC Plans or is charged at an hourly rate in 10-minute increments.
Intake Exam\/Conditioning<\/b>\n
Before issuing a policy, HC4PC requires a physical examination\n of each computer.  At that time, we will take a physical inventory of the computer and the installed software. We will also install any additional software requested\/provided and install the necessary support tools and structures\n to allow us to provide efficient, effective, and affordable healthcare for your computer.
House Call<\/b>\n
Onsite visit by IIS Staff.  House calls are scheduled in advance with all HC4PC Clients.
Office Visit<\/b>\n
Client\n drop-off of covered equipment at a HC4PC-approved site.  Office Visits must be scheduled in advance with IIS Staff.
Overnight Stay<\/b>\n
Occasionally, usually for Intake Exams\/Conditioning or hardware repairs, we may\n need to keep your computer overnight at our office.
CoPay<\/b>\n
The fixed fee per Office Visit or House Call set by you HC4PC Policy.  Co-Pay amounts listed are per computer per incident.
Monthly Premiums<\/b>\n
The\n monthly payment required to keep your HC4PC Policy in effect.  Monthly Premiums are per computer and will vary based on the coverage level selected by Client for that specific computer.  Premiums will be charged monthly\n to the credit\/debit card on file for the Policy on the date specified by Client.
Office Visit\/House Call Hourly Rate<\/b>\n
The hourly rate for any services or care provided that is not covered under the computer\u2019s HC4PC\n Plan.  Hourly Rate charges are incurred in 15-minute increments with a minimum one-hour charge.  Any Hourly Rate charges incurred must be paid in full at the time of completion unless otherwise authorized by IIS Staff.
Telephone\/Remote Support Hourly Rate<\/b>\n
The\n hourly rate for any telephone\/remote support provided that is not covered under the computer\u2019s HC4PC Plan.  Any Phone\/Remote Support Hourly Charges will be charged to the credit \/ debit card on file at the conclusion of the\n support call. If no credit\/debit card is on file, a valid credit\/debit card must be given at the beginning of the support call.
Uninsurable<\/b>\n
Some computers may be too risky for HC4PC.  Typically, these computers\n are older than 5 years and\/or have too much physical damage to be insurable.  To be considered for a HC4PC Policy, a computer must be capable of supporting 4 GB of memory and  running a Microsoft operating system of \n Windows 7 or newer.  Currently, HC4PC does not support Macintosh operating systems.
Initial Installation<\/b>\n
House Calls for Initial Installation of covered computers are billed at the housecall hourly rate. \n New installation or replacement of networking hardware (i.e. modems, routers, switches, wiring, etc.) is NOT included in CoPay, and will be charged at the House Call Hourly Rate.
Cancellation of Coverage<\/b>\n
HC4PC policies\n may be cancelled with 90-days advance written notification from Client; HC4PC Coverage will remain in effect for the 90-day period.
HC4PC policies may also be cancelled immediately with written notification from Client accompanied\n by payment of the next three months premiums; HC4PC Coverage will terminate immediately.
HC4PC policies will be cancelled immediately for non-payment if policy premiums are fourteen days past due.  The policy will be reinstated\n immediately (within 90 days) upon receipt of past due premiums; any services performed on previously covered computer will be charged the non-covered hourly rate.
Any HC4PC policy that has been cancelled for ninety days or more\n is ineligible for reinstatement.  To initiate HC4PC coverage on the computer, payment of any past due amounts and a new policy with new Intake Exam\/Conditioning and Initial Installation is required.
Hardware\/Software Purchases<\/b>\n
HC4PC\n does not sell hardware or software.  We are happy to act as purchasing agent for our clients; a procurement fee may be applied.  Unless other arrangements have been made, all hardware\/software purchases will require advance\n payment in full.  Appropriate documentation will be provided after the purchase has been made.
Hardware\/Software Requirements & Recommendations<\/b>\n
Every computer covered by HC4PC must have a valid Microsoft licensed\n operating system (Windows 7 or newer).  Computers running operating systems that cannot pass the Windows Genuine Advantage test are not eligible for coverage.  We will be happy to purchase a legal licensed Microsoft operating\n system on behalf of the client. Each year, IIS reviews the leading utility and anti-virus\/anti-spyware software packages and selects a few that we will approve and support.  Our selections are based on the strengths,\n merits, and weakness of the specific software package, and not on the brand, name, or previous product\u2019s reputation.  All HC4PC-covered computers must have a legal license for an IIS-approved utility software package and anti-virus\/anti-spyware\n software package.  For computers with ninety days or more remaining on a non IIS-approved utility or anti-virus\/anti-software package, a pro-rated credit will be issued on the account. HC4PC Remote Support requires that\n the covered computer have a working connection to the Internet. 
Data Level 1 requires a one-time setup fee.
Data Level 2 requires a one-time setup fee. 
An Uninterrupted Power Supply (UPS) is recommended for\n all covered PC\u2019s and required for Data Level 1 and Data Level 2.
Policy Riders<\/b>\n
Coverage for additional software packages (i.e. Quicken, Quick Books, Adobe Photo Suite, Adobe Elements, Microsoft Publisher, industry\n specific software, etc.) is available for an additional premium.
Coverage for multi-media, entertainment centers, is available for an additional premium. 
Client Referral Program<\/b>\n
IIS does not advertise. \n We depend on the quality of our service and the referrals of our clients for new business and we believe that a win-win is the only way to do business. As an existing HC4PC policy holder, you will receive a credit equal to\n 5% of Initial Exams\/Conditioning and 10% of monthly premiums received from your referrals.  
Discount on Additional Services for HC4PC Policy
5 address custom email $9.95\/mo (regularly $14.95\/mo)
10 address custom\n email $14.95\/mo (reqularly $19.95\/mo)
Custom Domain Registration<\/b>\n
(as available, regularly $70\/2 yr) $ 25\/2 yrs 
*HC4PC Policies cover only LABOR and SERVICE, and unless otherwise specified, do NOT cover parts\n and\/or hardware.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n \n \n \n \n","protected":false},"excerpt":{"rendered":"

HC4PC  Protect your computer for less than $1 a day! coverage details Basic CoverageCovers conditions caused by CPU hardware failure (i.e. hard drive, DVD\/CDRW drive, video adapter, power supply, network adapter, etc.), virus\/spyware infections, failed Windows updates, Microsoft Office Standard, or any non-Microsoft software included in a HC4PC Standard Installation.*  Requires current legal license of … Continue reading “HC4PC Coverage Details”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.innovativeinformationservices.com\/index.php?rest_route=\/wp\/v2\/pages\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.innovativeinformationservices.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.innovativeinformationservices.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.innovativeinformationservices.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.innovativeinformationservices.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=35"}],"version-history":[{"count":1,"href":"https:\/\/www.innovativeinformationservices.com\/index.php?rest_route=\/wp\/v2\/pages\/35\/revisions"}],"predecessor-version":[{"id":44,"href":"https:\/\/www.innovativeinformationservices.com\/index.php?rest_route=\/wp\/v2\/pages\/35\/revisions\/44"}],"wp:attachment":[{"href":"https:\/\/www.innovativeinformationservices.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}